in 3-4 months, I’ve now tried 7 times to update. Yes, I can do the update, but after that update, nothing works. Clicking on home page, links, tools, etc
. In the 3-4 months, I’ve now tried 7 times to update. Yes, I can do the update, but after that update, nothing works. Clicking on home page, links, tools, etc., nothing happens. Absolutely nothing. I’ve tried both Quantum for 34 bit and 64 bit. I’ve disabled all security and tried again. Nothing works. I tried in ‘safe mode’, nope. Nothing happens. I’ve given up as each time I’ve had to do a system restore.
All Replies (2)
Hi, Please backup :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData
Reinstall with Current Release Firefox 60.0.1 with a Full Version Installer
Note: your Firefox Profile is saved. Please let us know if this solved your issue or if need further assistance.
Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;
- Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
- Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
Configure firewalls so that Firefox can access the Internet. {web link}