Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My hard drive died but everything was backed up to the cloud. I followed the instructions but cannot migrate the old mail to the new computer.

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu Denebro

Denebro
Denebro
more options

My hard drive died, and I replaced it. I have everything backed up to a cloud account. I downloaded the back up and located the Profile folder. I followed the instructions for migrating my email (several times), but still I am unable to get my old email. I can see in the old profile a large cache of email, but I am unable to access it.

My hard drive died, and I replaced it. I have everything backed up to a cloud account. I downloaded the back up and located the Profile folder. I followed the instructions for migrating my email (several times), but still I am unable to get my old email. I can see in the old profile a large cache of email, but I am unable to access it.

All Replies (2)

Zenos
Zenos
more options

Did the backup include a file named profiles.ini?

Denebro
Denebro Umnikazi wombuzo
more options

Yes. The back up has files named "profiles.ini" and also one named "registry.dat"