Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

All pop-ups work slow. For eg. Library pop-up, Download attachments pop-ups just do not work, specially in Gmail. Also unable to use 'drag and drop' feature

  • 1 baphendule
  • 3 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Personal Laptop details: Windows 8.1 64 bit Firefox version: 53.0.2 All the pop-ups which appear while using Firefox tends to slow down. On clicking download attachments in Gmail, the popup appearing to ask where to save the file, that window is too slow and at times doesnt work. Also, recently the 'drag and drop' feature to be used in Gmail doesnt work. Tried the following already: Uninstalled and Downloaded new firefox Cleared cache, cookies, history. Firefox profile logged out and logged in again.

Personal Laptop details: Windows 8.1 64 bit Firefox version: 53.0.2 All the pop-ups which appear while using Firefox tends to slow down. On clicking download attachments in Gmail, the popup appearing to ask where to save the file, that window is too slow and at times doesnt work. Also, recently the 'drag and drop' feature to be used in Gmail doesnt work. Tried the following already: Uninstalled and Downloaded new firefox Cleared cache, cookies, history. Firefox profile logged out and logged in again.

Isisombululo esikhethiwe

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

more options

Isisombululo Esikhethiwe

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?