Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why do I have two installations of Firefox showing in control panel?

  • 1 baphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu philipp

Jake7993
Jake7993
more options

In Programs and Features control panel, I show both 20.0.1 and 34.0.5 as being installed. When I go to uninstall the older one it looks like it references the same directory as the current one so I'm afraid to proceed because I think it's going to uninstall the current version. I don't have two different install directories for Firefox, just the one installation. How do I get rid of the old entry in control panel?

In Programs and Features control panel, I show both 20.0.1 and 34.0.5 as being installed. When I go to uninstall the older one it looks like it references the same directory as the current one so I'm afraid to proceed because I think it's going to uninstall the current version. I don't have two different install directories for Firefox, just the one installation. How do I get rid of the old entry in control panel?
Ama-screenshot ananyekiwe

Okulungisiwe ngu Jake7993

All Replies (1)

philipp
philipp
  • Moderator
more options

hello jake, though the support article is written for windows xp the procedure to remove an orphaned entry should stay the same in win7: https://support.microsoft.com/kb/314481