Firefox Support Forum

I found that my session activity on a secure (logged-in) website was being interfered with. I could not log-out of that website. After I closed Firefox, a notice appeared that an update was in progress. Why should a Firefox update interfere with an active session? Is this an updating issue that needs fixing?

I just bought a new MacBook Air to replace a Windows 10 laptop which crashed about a week ago. I have my files backed up with Carbonite. I have found and downloaded a copy of my Firefox profile from Carbonite's website. I wanted to restore the profile to the new Mac computer. I have followed the instructions I found online to copy the specific files to the new profile. I finally got the bookmarks file to work, so my bookmarks are now transferred to the Mac. However, the passwords are still not showing up when I copy key4.db and logins.json to the new profile on the Mac. What can I do to get the passwords copied and restored to the Mac?

I do not know what version of Firefox I was running when the profile file was last backed up, but it was supposed to be running the current version when the laptop crashed last week. However, Carbonite shows the date of key4.db to be April of 2019 and the date of logins.json to be 10/8/2022. Should the files be newer? Would they be from an older version of Firefox that's not compatible with the current Mac version? I also just noticed that even though the bookmarks folder was dated 6/9/2024 in Carbonite, the restored bookmarks do not show some fairly recent bookmarks I added earlier this year. Is there any way to get my files back?

The Windows laptop that crashed is stuck in a loop and says it's trying to repair the hard drive. Is there a way to get it turned on but not booted up and connect it via a USB cable and transfer files to the Mac that way?

Thank you.

I've been unable to complete the installation of the latest version of the Firefox browser for Windows 10 for several weeks because my Bitdefender online protection repeatedly blocks the connection to incoming.telemetry.mozilla.org saying: "firefox.exe attempted to establish a connection relying on an unmatching security certificate to incoming.telemetry.mozilla.org. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the targeted one."

For a week or better I have been unable to download anything through my Firefox browser, I have refreshed and uninstalled Firefox (I had to reinstall through another browser) in an attempt to fix this issue to no avail. I cannot download from verified sites, nor am I able to download Firefox's own extensions or themes (when I attempt I get an error telling me to check my connection, screenshot included).

I would like to be able to use Firefox normally again, with the ability to download files and install my extensions restored.

Bonjour,

Depuis plusieurs semaines, il m'est impossible de télécharger des PDF depuis firefox. J'ai essayé de faire une réparation, mais désormais j'ai également perdu mes extensions et lorsque je veux les réinstaller, on m'affiche : "Échec du téléchargement. Veuillez vérifier votre connexion." (par exemple pour ublockorigin)

Merci d'avance pour vos réponses, Cordialement Selma

I want to install the older version of Mozilla firefox for windows 11 in Spanish and Dutch language, please provide the link for Spanish and Dutch for ex. 125 version of Mozilla Firefoz

Automatic update on my Windows 10 desktop of the the new update 127.0.1 resulted in a version of Firefox that worked more or less for some web sites but was unable to reach others.'

I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates! I may have paused them while updating my OS early this week. Now running Linux Mint 21.3I am seeing the message that Updates are being managed by my organization: This my computer and NO Organization manages my updates

Hi, I‘m not sure if I selected the right topic for my question but I can‘t find an answer to my query anywhere, so here goes:

When I opened Firefox on my Mac today (all up-to-date), a pop-up request by Firefox (cf. attached picture) showed up: "Firefox needs to download the font "Weibei SC". "Weibei SC" is 17,4 MB." with the options "Skip" and "Download".

Puzzled by this odd request, I wanted to skip it, but anytime I clicked skip the window would pop up again. I never clicked on download and I actually closed and reopened the browser, without having it show up again. I even restarted my device and reopened Firefox but it didn‘t show up again.

Now, I want ro believe that there is nothing to worry about, that it was a software blunder of some sort and that maybe normally it just installs fonts in the background without me knowing. But for the sake of my own peace of mind, I‘d feel more comfortable if someone who knows the software better than I do, explain to me what this was or might have been, and hopefully that it was nothing harmful.

Thank you!

many pages or websites dosent open because www.thanx.com access those,and prevent to open it ,how can i to remove thanx.com

MY Windows 11 laptop crashed and OS may need to be reinstalled. Will this wipe out my Firefox browser bookmarks. I would like to save the bookmarks somehow. How do I do this without access to that system?

greetings, I had trouble with firefox crashing, so i uninstalled it and reinstalled it and now I have lost all my passwords and bookmarks from the previous installation. I have tried to fix it, but I am completely computer illiterate. Please help. I am unable to do this with directions found in my search. I need someone to do it FOR me. Please help.

Since the latest update Firefox doesn't show up in the browser list. I don't want to uninstall to reinstall because I have too many settings in my browser that I don't wish to reset. Please solve the problem.