Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

How do I get rid of the FBI virus on my Mac Air computer ?

more options

It has locked my computer up so that I can't do anything with it.

Thanks Joe Francis xxx-xxx-xxxx


edit: nobody is going to call you in doing support but spammers.

It has locked my computer up so that I can't do anything with it. Thanks Joe Francis xxx-xxx-xxxx edit: nobody is going to call you in doing support but spammers.

由 James 於 修改

被選擇的解決方法

Readers of this thread may be interested in a related thread about a scam using FBI or Europol names and site addresses. It is in fact not a virus and very easy to deal with. There is nothing much to remove and it can be dealt with in seconds see

從原來的回覆中察看解決方案 👍 2

所有回覆 (4)

more options

See Remove FBI ransomware. Also try hold shift while launching firefox, hit reset firefox in the window. This will cause addons and custom prefs to be lost. Bookmarks and history will not be lost.

more options

If this is just a single tab you cannot close, If you can force Firefox close you could then try and resume after crash and uncheck the tab that has this fake FBI locked computer.

I use Linux and I had the similar themed fake "RCMP locked browser" version a couple months ago and I resorted to forcing Firefox closed, restarted it and unchecked the one tab in session restore and resumed normally.

由 James 於 修改

more options

選擇的解決方法

Readers of this thread may be interested in a related thread about a scam using FBI or Europol names and site addresses. It is in fact not a virus and very easy to deal with. There is nothing much to remove and it can be dealt with in seconds see

more options

Hi Joe, if you aren't able to escape it, could you say what operating system you're running? The menus and keyboard shortcuts are different between Windows, Mac and Linux.