Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

I have been browsing the internet for about 3 to 4 hours, there have been numerous crashes, but there is no history retained what can I do?

  • 3 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 healeyf

more options

just checked the settings ... they have been reset to never retain history.... previous history is still there...... settings reset to always retain history & history has begun to collect again.

Is there any way to get my history back?

why did it happen?

is it likely to happen again?

just checked the settings ... they have been reset to never retain history.... previous history is still there...... settings reset to always retain history & history has begun to collect again. Is there any way to get my history back? why did it happen? is it likely to happen again?

所有回覆 (3)

more options

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

History that is lost can't be retrieved, but if Firefox is currently keeping history then it should be fine for now. You would need an older copy of the places.sqlite database file to get the lost history back.


Issues with settings getting changed can be caused by an extension that isn't working properly.

Can you list your extensions?

Also see:

more options

thanks ed-meister

the last 5 crash id's are as follows:

4cddb984-57ef-458c-94b7-f74cf4a32b22 15/12/201200:57 bp-54454ecd-dcfc-4ffb-afc6-c903f2121214 14/12/201223:44 bp-89fcc9a1-4c70-4e0a-88eb-36aaa2121214 14/12/201221:48 bp-0aac0397-86a3-4543-9c41-a38912121214 14/12/201220:42 08c227dd-85db-47da-b642-441bea3f77a0 14/12/201220:42

Hope this is what you were expecting.