Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

After having hit the HD button on Netflix, any time I use the player controls Firefox displays a black screen. IE doesn't.

  • 6 回覆
  • 1 有這個問題
  • 15 次檢視
  • 最近回覆由 Nelson123

more options

Firefox played Netflix fine, 'til I hit the HD button. After-which whenever I try and use any of the player controls or the full screen button Firefox displays a windowed black screen. I've been through NEtflix' help desk who sent me to Microsoft for Silverlight support, which I also went through, and Netflix works as intended in IE, but still doesn't in Firefox. I have also gone through the 7 Troubleshooting steps for Firefox that I found on the site. Help me Obi-Wan Kenobi!

Firefox played Netflix fine, 'til I hit the HD button. After-which whenever I try and use any of the player controls or the full screen button Firefox displays a windowed black screen. I've been through NEtflix' help desk who sent me to Microsoft for Silverlight support, which I also went through, and Netflix works as intended in IE, but still doesn't in Firefox. I have also gone through the 7 Troubleshooting steps for Firefox that I found on the site. Help me Obi-Wan Kenobi!

所有回覆 (6)

more options

Remove your old firefox profile and create a new profile.

http://kb.mozillazine.org/Profile_manager

more options

That didn't work. Thankfully I backed up my profile first. Any other thoughts?

more options

Disable hardware acceleration in the Flash player

http://kb.mozillazine.org/Flash#Troubleshooting

more options

Netflix use Silverlight, so changing settings in Flash won't help.

Does Silverlight have a options or settings window that you can access via the right-click context menu or the Windows Control Panel?

In that case you can try to clear the SL cache or reset/remove any locally stored data from websites.

I'm on Linux, so can't check this.

more options

I've been through the support desk for Silverlight via Microsoft, in essence, re-install. Done multiple times to no avail. As for some context menu, I haven't been able to find one.

more options

Anyone? Bump