Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

When I open Firefox another separate Firefox window opens with an ad. How do I stop this?

more options

Since Firefox upgraded to 3.6.12 I have been having a separate Firefox window open everytime I open up Firefox. This separate window has some kind of advertisement. I click on that separate page to close it out and sometimes it also closes out the original I opened up, sometimes it doesn't. It is getting very frustrating to have these other sites just open up and I have to keep closing them out. I have checked my pop-up blocker and it is turned on...but this really is not a pop-up. So how do I get these advertisements to stop showing up?

Since Firefox upgraded to 3.6.12 I have been having a separate Firefox window open everytime I open up Firefox. This separate window has some kind of advertisement. I click on that separate page to close it out and sometimes it also closes out the original I opened up, sometimes it doesn't. It is getting very frustrating to have these other sites just open up and I have to keep closing them out. I have checked my pop-up blocker and it is turned on...but this really is not a pop-up. So how do I get these advertisements to stop showing up?

所有回覆 (1)

more options

Sounds like Malware.

Install, update, and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com