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Thunderbird keeps crashing on startup @ OOM | large | NS_ABORT_OOM | nsTSubstring<T>::AllocFailed | nsTSubstring<T>::Append | MimeInlineTextHTMLParsed_parse_line

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A new problem since July 1, 2024 Thunderbird keeps crashing on start-up when checking for new mail. HELP!! Crash ID: bp-e8be7291-7fe9-41c0-bd21-45d860240702

alfieepstein@gmail.com

A new problem since July 1, 2024 Thunderbird keeps crashing on start-up when checking for new mail. HELP!! Crash ID: bp-e8be7291-7fe9-41c0-bd21-45d860240702 alfieepstein@gmail.com

由 Wayne Mery 於 修改

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If you run Windows in safe mode, to bypass startup apps like Malwarebytes, does TB still crash on startup?

有幫助嗎?

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I tried starting in Windows Safe mode and in Thunderbird "compatibility" mode (shift + start). nothing worked. I ended up downgrading back to version 102.15.1's familiar old face. All is good...for now. Thank you

有幫助嗎?

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The crash is an out of memory error. I think this bug report covers it, although there dop appear . https://bugzilla.mozilla.org/show_bug.cgi?id=1764865

I was going to suggest you run an integrity check on your hard disk. While the discussion in the bug is about odd memory management. These OOM things can often as likely be the result of a hard disk issues with files being recorded much larger than they are. A simple chkdsk check will eliminate that as a possibility.

The real question is what part of your user profile did you corrupt in downgrading. I have no idea, but most likely something. There were significant profile data format changes in the 115 release. Everything might be good. Now. What comes when the next update occurs is anyone's guess. There is a reason downgrading is simply not supported. Data loss is a quite likely outcome.

有幫助嗎?

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Thank you for the suggestions Matt. I did do all the Windows diagnostics like chkdsk. There were no errors reported. TB 102.15.1 seems to be working fine...for now. I did back up my entire TB AppData directory in Roaming, so I can, if necessary, restore. Interestingly, I did an uninstall of 115 and expected an install of 102 to create a new default profile. It did not and simply used my existing one.

有幫助嗎?

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