Cannot access email
Help! My computer was stolen or lost in a recent move. I cannot remember my passwords because I had them all stored on Dashlane. Both Thunderbird and Dashlane (and every other site I need to access) sends a verification to my email that I cannot access. I truly had everything in my life on this computer so I cannot access my bank accounts or credit cards either. There does not seem to be anyway to speak to a person because it's a little confusing. I keep going in circles trying to rectify this situation. Although it sounds like it could be a scam, trust me it is not. I have used Thunderbird for many years.
Any assistance will be greatly appreciated.
Thank you!
I see that I can check "email me when someone answers the thread. Unfortunately it puts me in the same position - someone will email the address I can't access. I have a new address, bradlang8919@gmail.com if someone could send the answer there.
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I regret you have this serious issue; there will be much to do here. My suggestion first is to contact your email provider to confirm whatever is needed to secure a new password. If your credit cards are with your bank, contact them immediately, as they should be able to confirm who you are because they can verify your mailing address-- an that may also be true for the email provider. Once you have those two, you can start contacting various persons who will need to know of the loss. Going FORWARD: My suggestions: - establish a cloud backup service. It doesn't need to be a fancy one, just one that does daily backups of key files. - some possible candidate files to back up would be
- backup of browser profile, as it has passwords embedded - backup of a a file with email passwords. there is a free utility at https://www.nirsoft.net/ that makes file of browser passwords and thunderbird passwords. - a text file of credit card numbers and the 800 number for help
Be SURE to create a password for the cloud backup that you will remember. As as aside, Thunderbird does not have any offline storage of your accounts, so we cannot assist here.
One more thing: buy an external drive and backup software and backup the PC at least monthly at minimum. I have used Ashampoo's Backup Pro for many years and it's been perfect for me, although I'm sure there are many others. That also protects you in case the computer crashes. In today's world, there is no excuse for having no backup.