POP Junk mail dissapears completely.
When I receive junk email, Thunderbird shows mail received (for example 10 emails) there are ...again for example 3 in my inbox and the other 7 are nowhere to be found. Not in junk and not in trash. I am concerned that there might be some emails that are not junk that I am not able to get. I would like to be able to review the junk folder prior to deletion. What setting options do I need to change to make this happen? I am using pop email... Thanks!!
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try right clicking your folder (junk and inbox and selecting properties and then repair. It might be you are not getting the list of mail updated.
next make sure your antivirus is not managing your spam/scam mails somehow. See if they have a tool that needs to be disabled. I think it was Kaspersky last time I saw that. But antivirus is just about a generic thing these days.
Still wondering. Because it's me, I am probably the only one experiencing this issue. Surely there is a setting somewhere that can fix this. Thanks!!
You seem to be assuming the other missing 7 emails went to eg: Junk. But check if this is true.
Check you are actually seeing all of your emails in the Inbox. Select Inbox of pop account.
Make sure you have these settings:
- View > Folders > All
- View > Threads > All
Then check to see if you have some threads which you have managed to set up as ignored:
- View > Threads > select 'Ignored Threads'
Did the emails reappear? Do they have a small red circle icon in the 'thread' column? If yes - you have managed to set them up as 'ignored' meaning they are by default not displayed untill you choose to see them.
Info on ignored threads: https://support.mozilla.org/en-US/kb/ignore-threads
What does it say in the activity manager? Tools > Activity Manager
Does it mention moving or deleting anything?
Check your settings for that pop account. In Account Settings Select 'Junk Settings' for the pop account Have you selected to enable the adaptive junk mail controls ? If no then advise you select it. Have you selected address books to act as whitelists ? If no then advise you choose address books.
Under Destination and Retention Select 'Move new messages to'
Have you set up the Pop account as a normal pop account with it's own set of folders? If yes then select: Select 'Junk folder on' and choose the name of the pop account.
If you have set up the Pop account as a deferred account - otherwise known as 'Global Inbox (Local Folders)' Then select 'Other' and choose 'Junk on 'Local Folders'