Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Outdated version of Firefox listed at >Installed Apps<

  • 3 回覆
  • 0 有這個問題
  • 1 次檢視
  • 最近回覆由 Jed

more options

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached).

In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox.

Is there a way to resolve this and why is this happening?

I always had one version of Firefox installed. I regularly update the software via Help >> About Still, after every update, I am getting multiple versions of Firefox listed at [Settings/Installed Apps] and [Control Panel/Uninstall or remove apps] on my Win11 23H2 22631.3593 (screenshot attached). In order to get rid of outdated items from the list, I need to reinstall Firefox completely, but the same thing is happening with every update of Firefox. Is there a way to resolve this and why is this happening?
附加的畫面擷圖

所有回覆 (3)

more options

That list is from the Windows Registry, and the installer (update installer or full installer) should update the Registry when it replaces the old version. I don't know why that fails occasionally for some and every time for you. Maybe some kind of permission/privilege issue?? Hopefully another support volunteer has a suggestion on how to check for that or rule that out.

有幫助嗎?

more options

What security software do you have in case that is interfering?

有幫助嗎?

more options

I only use MalwareBytes.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題