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"failed to find the settings for your email account"

  • 6 回覆
  • 0 有這個問題
  • 最近回覆由 david

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I've been getting error messages when I send emails using thunderbird about server timing out. As a last resort I tried removing all accounts, and just set it up again. But then I started getting the error message during manual configuration step "Thunderbird failed to find the settings for your email account". I've already tried creating a new profile I'm still getting the same error.

here's the manual configuration I'm working with Incoming: IMAP, port 993, SSL/TLS, Normal password Outgoing: port 587, STARTTLS, Normal password

our team uses GoDaddy for email domains - not sure if that's relevant or not. other teammates have been able to set it up successfully. Same configuration, account and password.

I've been getting error messages when I send emails using thunderbird about server timing out. As a last resort I tried removing all accounts, and just set it up again. But then I started getting the error message during manual configuration step "Thunderbird failed to find the settings for your email account". I've already tried creating a new profile I'm still getting the same error. here's the manual configuration I'm working with Incoming: IMAP, port 993, SSL/TLS, Normal password Outgoing: port 587, STARTTLS, Normal password our team uses GoDaddy for email domains - not sure if that's relevant or not. other teammates have been able to set it up successfully. Same configuration, account and password.

所有回覆 (6)

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TO ensure you have the mechanics of the account itself correct(e.g., port number, security), omit the password.

有幫助嗎?

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Hi David, I'm not sure I understand what you mean. Do I remove the password during the manual configuration step and retest?

有幫助嗎?

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I asked a coworker to try the same account and config. It worked out fine for her. I'm guessing it's an issue with my pc or system?

有幫助嗎?

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Yes. Thunderbird will eventually prompt for it after verifying the account setup. I also suggest removing account completely and exiting and restarting thunderbird prior to doing that, since it works for your coworker.

有幫助嗎?

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I tried both removing the account completely. I restarted TB, I tried uninstalling and reinstalling it. I'm landing on the same error. Since it worked for my coworker, should I be looking at my PC's settings, maybe?

有幫助嗎?

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That shouldn't be an issue. See if you can post a screenshot in the setup step so that we can see what Thunderbird is seeing.

有幫助嗎?

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