![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
Firefox crashes when using Chinese language input
Hi there. I'm using Firefox on Windows 10. It freezes and crashes frequently when I use Chinese language input. I've updated and done the full list of troubleshooting tips. It still happens at least once or twice a day.
所有回覆 (4)
If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.
- click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.
Alternately, you can open about:crashes via the location/address bar.
See "Viewing reports outside of Firefox":
Hi. Thanks zeroknight and cor-el.
I am not using on-screen keyboard, but the Chinese pinyin input method (Microsoft) uses a little pop-up shown in the image attached. In fact, Firefox crashed again when I input Chinese to take this screenshot! This doesn't happen every time I input Chinese, only occasionally, and typically at least once or twice a day.
I have not used troubleshoot mode, but I'll try that today.
I do not see any crash reports related with this issue, so I can't submit them. I don't know why the information isn't being collected. Firefox just freezes, and then Windows gives me the option to wait on Firefox or close it. I have tried waiting, but it just freezes forever, so I close it. Windows says it collects information, but I do not see anything in Firefox.
zeroknight said
Are you using the On-Screen Keyboard (OSK)? Does it still happen in Troubleshoot Mode?
Hi zeroknight. I've been trying to use Troubleshoot Mode when I think of it. I used it today and the issue happened while in Troubleshoot Mode. In this case it just froze. Windows didn't give me the option to close Firefox. I had to use the Task Manager to close Firefox.