Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

webp images not loading at all

  • 3 回覆
  • 3 有這個問題
  • 1 次檢視
  • 最近回覆由 cor-el

more options

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as well as on tumblr, where if an image or gif is a webp file, it will refuse to load. both are attached in the image below to see the difference between firefox and chrome, as the images load fine on chrome. as well as that, discord, when opened with browser instead of the app, does not load profile pictures, server icons, or custom emojis. google hadn't helped me at all, and i don't know what to do at this point. i don't want to go back to using chrome.

in the attached image, the top images show a set of shark sculptures. the first does not load on mozilla, and looking at the image file, it is a webp. the second image is revealed to be a jpg, which mozilla treats normally. in the second set of images, there's a quick look at a random youtuber's page, the top being mozilla and the bottom being chrome, and you can see the mozilla thumbnails do not load.

thank you for reading! i'm very confused and am unsure what to do. any help is appreciated!

hello! i've been having an issue with mozilla where webp images are not loading at all. this is especially prevalent on youtube, where thumbnails simply do not load, as well as on tumblr, where if an image or gif is a webp file, it will refuse to load. both are attached in the image below to see the difference between firefox and chrome, as the images load fine on chrome. as well as that, discord, when opened with browser instead of the app, does not load profile pictures, server icons, or custom emojis. google hadn't helped me at all, and i don't know what to do at this point. i don't want to go back to using chrome. in the attached image, the top images show a set of shark sculptures. the first does not load on mozilla, and looking at the image file, it is a webp. the second image is revealed to be a jpg, which mozilla treats normally. in the second set of images, there's a quick look at a random youtuber's page, the top being mozilla and the bottom being chrome, and you can see the mozilla thumbnails do not load. thank you for reading! i'm very confused and am unsure what to do. any help is appreciated!
附加的畫面擷圖

被選擇的解決方法

Go to about:config in the address bar and make sure image.webp.enabled is set to true.

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

more options

選擇的解決方法

Go to about:config in the address bar and make sure image.webp.enabled is set to true.

more options

I'm having the exact same issue. But setting image.webp.enable to true did not fix the issue. Still not displaying webp images. Using firefox 117.0 (64-bit) for windows. The same exact page shows great in Chrome and even in (cough, sputter, hack) edge.

more options

@dereksmbox-firefox

What kind of image is this if you check this in the Inspector?

You can right-click and select "Inspect" to open the built-in Inspector with this element selected.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.

由 cor-el 於 修改