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  • 1 有這個問題
  • 7 次檢視
  • 最近回覆由 cor-el

smithjohny039
smithjohny039
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Hi

The issue i want to raise is sometimes when I open my business website I show a white blank website. Just the scroller appear on the left side and nothing else. I also tried to open using VPN but the same thing goes on. First i thought i have serve issue but everything is Ok from server end. Then i realize it may the mozilla browser issue which i am using so i decided to contact you.

This is very serious issue for me please support team let me know the exact issue 

I am using WIndow 8.1 64 bit
Hi The issue i want to raise is sometimes when I open my business website I show a white blank website. Just the scroller appear on the left side and nothing else. I also tried to open using VPN but the same thing goes on. First i thought i have serve issue but everything is Ok from server end. Then i realize it may the mozilla browser issue which i am using so i decided to contact you. This is very serious issue for me please support team let me know the exact issue I am using WIndow 8.1 64 bit

由 smithjohny039 於 修改

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Terry
Terry
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Can you load the website in another browser?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window