Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

All Tabs Continue to Crash After Multiple Troubleshooting Attempts

  • 2 回覆
  • 1 有這個問題
  • 1 次檢視
  • 最近回覆由 fleamcp

more options

Hello,

Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried:

-Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again

Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.

Hello, Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried: -Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.
附加的畫面擷圖

被選擇的解決方法

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.

You can try to contact Bitdefender for support.

EDIT: I noticed that a bug report is filed:

  • Bug 1616993 - Reports of tab crashes caused by Bitdefender

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

從原來的回覆中察看解決方案 👍 1

所有回覆 (2)

more options

選擇的解決方法

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.

You can try to contact Bitdefender for support.

EDIT: I noticed that a bug report is filed:

  • Bug 1616993 - Reports of tab crashes caused by Bitdefender

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

由 cor-el 於 修改

more options

First attempt didn't work. Checked again, Bitdefender Agent was still installed. After uninstalling both Bitdefender products, Firefox works perfectly. Thank you ♥