firefox won't start, and I cannot even uninstall firefox, because I first have to close firefox (which is not running). Restart compu doesn't help
I CANNOT uninstall firefox to install a new version. the message that comes up is "firefox is running, you first have to close it", or something like that.
被選擇的解決方法
Can you boot to Safe Mode and see if you can get it uninstalled that way please. 7 ways : https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10
從原來的回覆中察看解決方案 👍 2所有回覆 (4)
Go to Task Manager and see what is running. Click on any Firefox Icons then End Task
Issue says stays running possible malware that can do this like bitcoin miners. Please use more than 1 scanner as each uses diff tech :
Save your Report and google each before deleting anything as do not want to delete something you need, If need help :
Post in only 1 forum, then wait.
Please let us know if this solved your issue or if need further assistance.
sorry, Firefox does NOT show up in Task manager. I ran Micro Safety, Malewarebytes, Superantispyware. And Norton is running permanently. No malware detected. I repeat: I cannot install a new version of Firefox nor uninstall it because I first have to close Firefox. And I cannot close Firefox because it is not running. seems like catch 22.
選擇的解決方法
Can you boot to Safe Mode and see if you can get it uninstalled that way please. 7 ways : https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10
That did the trick.
Problem solved.
Thank you very much.