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After uninstalling & reinstalling FF 42.0, I keep getting BSOD error 0x000000F4

  • 3 回覆
  • 2 有這個問題
  • 5 次檢視
  • 最近回覆由 Kyle K.

Sonia60610
Sonia60610
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FF was excruciatingly slow and constantly crashed. I tried reset but that did not fix the problem, so I did an uninstall and reinstall. Now, I get the BSOD every day, stating that "a process or thread crucial to system operation has unexpectedly exited or been terminated," and noting that the problem is often caused by problem with newly installed hardware or software. FF is the only new software I have installed. I have not installed any new hardware. The stop error is always the same: 0x000000F4. Thanks for any suggestions you might have.

FF was excruciatingly slow and constantly crashed. I tried reset but that did not fix the problem, so I did an uninstall and reinstall. Now, I get the BSOD every day, stating that "a process or thread crucial to system operation has unexpectedly exited or been terminated," and noting that the problem is often caused by problem with newly installed hardware or software. FF is the only new software I have installed. I have not installed any new hardware. The stop error is always the same: 0x000000F4. Thanks for any suggestions you might have.

被選擇的解決方法

Thanks for the suggestion, Kyle. I uninstalled and reinstalled FireFox and have not gotten a BSOD. It's only been about 24 hours since I did this but so far, so good. Thanks again!

從原來的回覆中察看解決方案 👍 0

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Kyle K.
Kyle K.
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I would suggest trying to boot into safe mode on Windows and then un-installing FireFox via "Remove Programs"

I've provided a link to Microsofts instructions for booting into safe mode for Windows 7 and Windows 10:

Windows 7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 10 http://windows.microsoft.com/en-us/windows-10/start-your-pc-in-safe-mode

Sonia60610
Sonia60610 提出問題者
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選擇的解決方法

Thanks for the suggestion, Kyle. I uninstalled and reinstalled FireFox and have not gotten a BSOD. It's only been about 24 hours since I did this but so far, so good. Thanks again!

Kyle K.
Kyle K.
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Not a problem,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.