Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊，或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

此討論串已被封存。 如果您有需要幫助，請新增一個新問題

Firefox crashes

  • 1 回覆
  • 1 有這個問題
  • 12 次檢視
  • 最近回覆由 Moses

rrakocza
rrakocza
more options

updated Firefox and tested for the crash in safe mode, still crashes got troubleshooter 1.1a instaélled.

https://crash-stats.mozilla.com/report/index/fda9ecaf-4842-4aec-8483-915972140513

sometimes blue screen of death pairs to this every day problem.

sometimes this everyday problem is followed by the blue screen of death with bccode 50.

updated Firefox and tested for the crash in safe mode, still crashes got troubleshooter 1.1a instaélled. https://crash-stats.mozilla.com/report/index/fda9ecaf-4842-4aec-8483-915972140513 sometimes blue screen of death pairs to this every day problem. sometimes this everyday problem is followed by the blue screen of death with bccode 50.

所有回覆 (1)

Moses
Moses
  • Moderator
more options

Hi,

Your crash report signature (nsContentList::PopulateSelf(unsigned int)]) was matched with bugs 620122 and 710160. Bug 620122 was fixed in Firefox 9.

it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.