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Why should I clear cache and history and what happens when I do?

  • 5 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 Charlie1761

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A website that I use regularly suggests that I clear my cache and history in order to use a "remove" function on the site. It used to work (I check a box to remove an item from a list and then click on "save changes") but it doesn't anymore. I think they have a problem on their end but they say it's my browser's fault or to use another browser (which I don't want to do . . . I like Mozilla/Firefox).

A website that I use regularly suggests that I clear my cache and history in order to use a "remove" function on the site. It used to work (I check a box to remove an item from a list and then click on "save changes") but it doesn't anymore. I think they have a problem on their end but they say it's my browser's fault or to use another browser (which I don't want to do . . . I like Mozilla/Firefox).

所有回复 (5)

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Clearing Cookies and Cache will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

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Make sure that you keep cookies (Tools > Page Info > Permissions) from that server.

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

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Hi,

Thanks for your reply but that's too complicated for me and I don't want to mess with what I don't understand.

Please understand: "I know how to drive the car but don't know how to fix it."

Cheers!

Charlie

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Clearing the Cache and Cookies is more like filling the windscreen washer reservoir in a motor vehicle than fixing same - a "regular maintenance" item.

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OK . . . that makes some sense. How often should it be done and why isn't it done automatically routinely?

BTW, is a windscreen something like a windshield? Just above the bonnet, eh?