Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

crash not submitting

  • 3 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

Wink3
Wink3
more options

I try to submit the crash report and it's not going through. I uninstall the mozilla and redownload them again a few times and still not working. I need the mozilla back. The crash report still showing after it try to submit.

I try to submit the crash report and it's not going through. I uninstall the mozilla and redownload them again a few times and still not working. I need the mozilla back. The crash report still showing after it try to submit.

所有回复 (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that your security software isn't blocking the crash reporter from sending the error report.

Wink3
Wink3 提问者
more options

I turned off the firewall settings in my security software and still doesn't work. I need help...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the Crash Reports folder.

You can also check these registry keys to see if SubmitCrashReport (DWORD) has value = 1

  • HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD
  • HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD