搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Since upgrading to ver 12 from 9.01 It takes between 15-30 minutes to startup then anything I click just has the spinning wheel ie wait. Both Ie and Chrome work

  • 1 个回答
  • 5 人有此问题
  • 6 次查看
  • 最后回复者为 user633449

more options

I had no issues with Ver 9.01 but since upgrading to Ver 12 it takes forever to startup but is unusable when it finally comes up. Any ideas why and how do I fix it. IE 9 and Chrome have no issues.

I had no issues with Ver 9.01 but since upgrading to Ver 12 it takes forever to startup but is unusable when it finally comes up. Any ideas why and how do I fix it. IE 9 and Chrome have no issues.

所有回复 (1)

more options

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.