Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox crashes

  • 3 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 Michael Verdi

more options

This morning Firefox started crashing on startup. Tried reboot and still not working. Was fine yesterday. I open about 6 tabs (mostly to internal sites) and have been for months (years?). Cannot start in safe mode either so basically I can't use Firefox anymore until I get a solution.

This morning Firefox started crashing on startup. Tried reboot and still not working. Was fine yesterday. I open about 6 tabs (mostly to internal sites) and have been for months (years?). Cannot start in safe mode either so basically I can't use Firefox anymore until I get a solution.

所有回复 (3)

more options

Sorry to hear about your problems.

Have a look at this article: Firefox crashes and let us know, if it helped.

由smo于修改

more options

I suspect this relates to McAfee software, ensure that is up-to-date,and consider trying disabling it or if that fails try temporarily uninstalling it. (Maybe test whilst physically offline, in order to remove risk of using the internet without security software)

Your report for CrashID [1104c77d-6c93-4733-bf64-848f92120329]

  • Signature: rand_s
  • related bug: Bug 723447 - Crash in ChildProcessInfo::GenerateRandomChannelID @ rand_s with McAfee Host Intrusion Prevention

I have seen a few threads with this signature, but not one where anyone has got back after it being suggested McAfee software be uninstalled as a trial, possibly such computers are being used in a corporate environment.

more options

This is a hard one since it's a startup crash. From looking at the crash report, the first thing I suspect is a problem/conflict with McAfee Host Intrusion Prevention. I'm not familiar with that particular product but maybe you can see if there is a way to disable it. Then see if Firefox will start.