Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

mailto links don't work, "locked" subject, no account to select

  • 5 个回答
  • 0 人有此问题
  • 60 次查看
  • 最后回复者为 Phrimpy

more options

Hello! Since I couldn't find help in the forums, I will create a new question. For about a year now the PC at my work will not open mailto-links correctly. There is no account to select from, the subject has a lock-symbol. The receiver's address is correct though (I replaced it with "address" for the screenshot). This PC is the only one I know with that problem and only with external mailto-links. If I click on an email address inside a mail, it opens it correctly. Thunderbird version 115.11.1 (32-Bit), Win 10

It's pretty impractical, so I am hoping for help. Thank you!

Hello! Since I couldn't find help in the forums, I will create a new question. For about a year now the PC at my work will not open mailto-links correctly. There is no account to select from, the subject has a lock-symbol. The receiver's address is correct though (I replaced it with "address" for the screenshot). This PC is the only one I know with that problem and only with external mailto-links. If I click on an email address inside a mail, it opens it correctly. Thunderbird version 115.11.1 (32-Bit), Win 10 It's pretty impractical, so I am hoping for help. Thank you!
已附加屏幕截图

所有回复 (5)

more options

Padlock on Subject sounds like something to do with encryption. If you hover over that lock symbol does it offer a tooltip pop up with info? Have you set up encryption in Thunderbird? Settings > Privacy & Security scroll to 'Email End-to-end Encryption'

Info on Encryption - in Forum Search type: Encryption and then select to filter by 'Thunderbird'. It should list a load of info on Encryption topics.

I do not use Encryption, so sorry not to provide more info, but hopefully it will get you looking in the right direction.

有帮助吗?

more options

Hello! I took a look at the encryption settings but couldn't find anything to help with the problem. I unticked and ticked things, but the problem persists. It's so weird that it suddenly happened a year ago without me changing settings or installing extensions. The settings are still default.

有帮助吗?

more options

Does nobody have an idea? It's so annoying to work with. To always have to copy and paste the addresses and open several windows to write an email, which could all be done with one click if it worked.

有帮助吗?

more options

First check on the outgoing server (SMTP) entry in account settings that you have a default account selected.

Have you completely disabled all encryption settings for sending mail for the default identity?

有帮助吗?

more options

Hello! Thank you for trying to help! I checked the default account and it was set already. Encryption was set to STARTTLS. Changing these settings don't get rid of the problem.

Edit: Very interesting. When I change the default program in the windows settings for the "MAILTO" to some other program, it always opens Thunderbird the same wrong way it does when it's set to the default program. The mailto doesn't even open another program. It's all very strange.

由Phrimpy于修改

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题