We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-8c2537a3-3a44-4c3b-a777-92aec0240529 5/29/24, 4:35 PM View bp-cb2be642-71d0-4240-b21f-673ac0240529 5/29/24, 3:48 PM View bp-703a2da1-0c23-4b73-983f-813540240529 5/29/24, 3:40 PM View bp-120edfa4-4aea-48a2-bc75-dc6c60240529 5/29/24, 10:56 AM View bp-4ad671f5-1d9d-4467-bca4-5ef4a0240529 5/29/24, 10:55 AM

Are that tab crashes (Gah. Your tab just crashed)?

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

• switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems