搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

cannot reply to emails

  • 12 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 smithassoc

more options

Hi,I have 4 email address & my Default Email is ismda3@westvic.com.au(on SMTP) Regardless which email I TRY to REply to.I receive the Samr Message See attachment I am getting very desperate Thanks Darryl

Hi,I have 4 email address & my Default Email is ismda3@westvic.com.au(on SMTP) Regardless which email I TRY to REply to.I receive the Samr Message See attachment I am getting very desperate Thanks Darryl
已附加屏幕截图

被采纳的解决方案

Hi David,I HOPE I have taken the screen shots you requested & how do I add more SEcurity as you suggested

定位到答案原位置 👍 0

所有回复 (12)

more options

Seems that your outgoing server connects to an IMAP server instead of a SMTP Server. Check the port number, should bei 465 or 587.

有帮助吗?

more options

Hi ggbsde, thank you for your kind assistance I do not know if & where to check to see if the outgoing server connects to IMAP or POP On dasmit@westvic.com.au I changed the port to 465 which made no difference I also Changed the Default Server settings to 465 & made no difference I attached 2 attachments of the dasmit@westvic.com.au PLEASE HELP

有帮助吗?

more options

First, how many SMTP servers do you have? Seeing a screenshot of each of them may help, as it is not uncommon to accidentally use the same server for more than one account.

有帮助吗?

more options

Hi David,thank you for your kind assistance I only have 1 SMTP Server To Try & explain it to you I have been with Westvic.com.au & a few years ago,Aussiebroadband.com.au took over Westvic.com.au It is 1 & the same Company & My Emails I prefer to stick with Westvic My passwords Are Correct,as I can log in web mail & On each of my 4 mails,I can Log into My Problem started when A Spammer ( I think through a Government site) Got my Email address dasmit@westvic.com.au & Also my Common Password) They tried to Blackmail me,for which I did not respond All My Emails & Internet are Totally protected through ESET Do to that many Spams per day,It was really annoying me,So I rang up Westvic & Had another Email addess ismda3@westvic.com.au with the Idea,I would Notify all of my change of email address & Then Delete dasmit@westvic.com.au in approximately 30 days But for some reason,I cannot reply to any Emails for eg;I attached a copy of my Email settings outgoing for dasmit@westvic.com.au for which will not send,as you will see in the attachments It is EXTREMELY ANNOYING NOT BEING ABLE TO REPLY for A LOt of Reasons Your Help would be much appreciated if you can help,I am reasonable sure it is in the account Settings I hope I have suppied you enough Thanking you Darryl

有帮助吗?

more options

They may not help, but please - post screenshot of account pane (highlight account on main pane, rightclick, select settings - and do screenshot there. - While there, click the 'Edit SMTP Server' at bottom of that pand - and do another screenshot - then click 'cancel' - now click the 'Outgoing Servers (SMTP)' in left column- and do a third screenshot. Those three may be helpful. Thank you

有帮助吗?

more options

Hi David,Thank you,I hope the secreen shots are sufficient

有帮助吗?

more options

I don't know all your problems because you are not giving me the screenshots i've requested. However, I did notice on your SMTP screenshot (the only good one that I requested), username must be the email address in full. I also think you need some security on the account. Please try again on the account pane and the list of SMTP server. To repeat - highlight account on main pane - rightclick and select 'settings' - do screenshot of next viewed pane, including the lower part that shows link to SMTP server

Now, for next screenshot, - click hambirger menu in upper right - click 'account setting' - scroll down left side to 'outgoing servers (SMTP) and click it - do screenshot of next pane - this is a list of SMTP servers

有帮助吗?

more options

选择的解决方案

Hi David,I HOPE I have taken the screen shots you requested & how do I add more SEcurity as you suggested

有帮助吗?

more options

Please follow my instructions. Ypu sent two copies of the 'server settings' and one of the encryption settings. To repeat: - highlight account on main pane - rightclick - click 'select' on that menu - do screenshot (This should be on a pane showing link to SMTP server at bottom)

For next screenshot'- - click hamburger menu in upper right - rightclick - click 'account settings' - look down left side for 'Outgoing Servers (SMTP) and click - do screenshot of list of SMTP servers

有帮助吗?

more options

Hi David,Sorry for the Time Delay,I had A computer Expert Come down & it took him 2-25hrs to rectify But I Have One More Question When I Type out a email or reply to a email ,all the Letters are Under Lined with a RED under lining How can I Remove the RED under lining??? Thanks Darryl

有帮助吗?

more options

I believe it only means the address is not in your address book.

有帮助吗?

more options

Hi David Sorry,you are 100% wrong,it makes no difference I just sent a email for which was in my address book & all Letters were under lined with red Darryl

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题