Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Getting my OLD Firefox Configuration back

more options

Dear People --- FIRST: I apologize for taking so ling. I had physical probs, that kept me from coming back. SECOND: I'm afraid that I can't solve this problem with the advice provided. There was a file mentioned [which slips my mind, and I can't look for it with out leaving this screen] that is supposed to be on my desk top. I couldn't find it, so things stopped there.

SO..... I'm reiterating my problem: I loaded an "update" to Firefox that was supposed to get around the obnoxious "THIS BROWSER IS NO LONGER SUPPORTED" message I'd get on certain web-sites [such as the Milwaukee Journal]. I never understood that, as I am careful to update programs, when the updates are available. SO: While I was on the Milwaukee Journal Site, I clicked on the "Firefox Update" that the Journal's site recommended. What happened was I got the Current Version, and LOST all of my add-ons. After problems I can't go into here, "The Cat's Back." Please advise whether I can get things back after this much time.

N.B.: I'm running Windows 10.

THANKX! C M The Gray Cat

Dear People --- FIRST: I apologize for taking so ling. I had physical probs, that kept me from coming back. SECOND: I'm afraid that I can't solve this problem with the advice provided. There was a file mentioned [which slips my mind, and I can't look for it with out leaving this screen] that is supposed to be on my desk top. I couldn't find it, so things stopped there. SO..... I'm reiterating my problem: I loaded an "update" to Firefox that was supposed to get around the obnoxious "THIS BROWSER IS NO LONGER SUPPORTED" message I'd get on certain web-sites [such as the Milwaukee Journal]. I never understood that, as I am careful to update programs, when the updates are available. SO: While I was on the Milwaukee Journal Site, I clicked on the "Firefox Update" that the Journal's site recommended. What happened was I got the Current Version, and LOST all of my add-ons. After problems I can't go into here, "The Cat's Back." Please advise whether I can get things back after this much time. N.B.: I'm running Windows 10. THANKX! C M The Gray Cat

所有回复 (1)

more options

Here's a link to your previous question, which is still open for follow-up:

https://support.mozilla.org/questions/1444744

Do you recall when doing the update any reference to needing to create a new profile, or doing a Tune-up?

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题