Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

All my saved and synced bookmarks and passwords are gone!?

  • 7 个回答
  • 0 人有此问题
  • 15 次查看
  • 最后回复者为 gabrielstrid

more options

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!? Can someone please help me get them back! Does anyone have a solution for this? Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything. Please tell me everything isnt lost! Best regards Gabriel

所有回复 (7)

more options

Did you reset your mozilla account password?

有帮助吗?

more options

TyDraniu said

Did you reset your mozilla account password?

Yes, is that what it is? Shouldnt I have done that?

有帮助吗?

more options

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere?

See Reset your Mozilla account password with Recovery Keys.

有帮助吗?

more options

TyDraniu said

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

WHAT? Are u messing with me? Why the hell would it do that?

有帮助吗?

more options

TyDraniu said

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

Okey, just looked at the link u gave me. Guess I am fucked then? Cuz I did not know about this and I aint got any recovery key.

有帮助吗?

more options

Yea, I guess so. Any other device that didn't get synced yet?

有帮助吗?

more options

TyDraniu said

Yea, I guess so. Any other device that didn't get synced yet?

Sadly I only use firefox on my computer. Thanks for the information anyway, I appreciate the help.

Best regards Gabriel

有帮助吗?

我要提问

您需要登录才能回复。如果您还没账号,可以提出新问题