Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

locking up

  • 2 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 BarbieGee

BarbieGee
BarbieGee
more options

On Windows 7 system (64 bit Home Premium Service pack 1) Firefox 113.3.1esr locks up the Asus Notebook UL30A. Firefox "ABOUT" indicates this version is 'up to date'. Firefox launches, runs for several minutes and then locks up the computer forcing a warm reboot (holding the power key down for several seconds till the system shuts down). Running CCleaner, checking registry and other components has not solved this issue. Uninstalling and reinstalling Firefox has not solved the problem. Installing a different browser (Chrome) has solved the lockup issue. Firefox cannot be used because of this issue.

This message is being sent via a Windows 11 system running Firefox 118.0.1

On Windows 7 system (64 bit Home Premium Service pack 1) Firefox 113.3.1esr locks up the Asus Notebook UL30A. Firefox "ABOUT" indicates this version is 'up to date'. Firefox launches, runs for several minutes and then locks up the computer forcing a warm reboot (holding the power key down for several seconds till the system shuts down). Running CCleaner, checking registry and other components has not solved this issue. Uninstalling and reinstalling Firefox has not solved the problem. Installing a different browser (Chrome) has solved the lockup issue. Firefox cannot be used because of this issue. This message is being sent via a Windows 11 system running Firefox 118.0.1

所有回复 (2)

zeroknight
zeroknight
more options

Does it still happen with hardware acceleration disabled?

BarbieGee
BarbieGee 提问者
more options

That information, although helpful, did not fix the issue. However, if AOL is launched, the computer locks up.

Google mail does not lock the computer. Outlook mail does not affect the computer either.

The assumption then can be made, it is AOL that is the culprit?

Yet when AOL is launched in Chrome, no lockup. Firefox and AOL are not 'getting along'?