Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox refuses to open completely

more options

I have gone through basically all of the troubleshooting and fixes possible to get firefox to start. I uninstalled firefox completely including the profile folders from both the local and roaming locations, I've tried starting in safe mode/troubleshooting mode. All it does when I try opening is flash the window for half a second. In task manager it pops up for half a second, I can't even check the properties, cancel the process tree, etc. Even worse: there is no crash reports/files.

I have gone through basically all of the troubleshooting and fixes possible to get firefox to start. I uninstalled firefox completely including the profile folders from both the local and roaming locations, I've tried starting in safe mode/troubleshooting mode. All it does when I try opening is flash the window for half a second. In task manager it pops up for half a second, I can't even check the properties, cancel the process tree, etc. Even worse: there is no crash reports/files.

被采纳的解决方案

I have found out it is a microsoft account setting that blocks other browsers. Thanks for the help.

定位到答案原位置 👍 0

所有回复 (7)

more options

Even a separately installed developer edition won't open.

more options

If you have "Kingsoft Antivirus", there is a known startup crash issue that should be fixed by updating to Firefox 115.0.1. You can download an installer from: https://www.mozilla.org/en-US/firefox/all/#product-desktop-release (no need to uninstall 115.0).

Otherwise, if you go into the Window Event Viewer, Applications log, are there any entries for Firefox that might shed light?

more options

I already have Firefox updated since I have reinstalled it on multiple versions; I don't have that antivirus software. I checked the event viewer which for my level of computer knowledge is a bit difficult to understand but I noticed barely anything relating to Firefox showed except for something 2 days ago. The event 12029 came before the event 2. I have a Microsoft Surface Pro 4 running windows 10 pro 22H2 if that helps.

more options

I just tried downloading firefox from the microsoft store... it works. Although, I'd like to understand what's wrong with my firefox I downloaded via the website. Is there a way for me to change some setting in the microsoft store version that will fix the website version?

more options

Now it doesn't open either, just flashes the window (a blank white one) for half a second... or it doesn't flash at all.

more options

选择的解决方案

I have found out it is a microsoft account setting that blocks other browsers. Thanks for the help.

more options

Thank you for reporting back. Is this an end user feature that other users might need to reconfigure? If so, it would be great if you could mention where to find the setting.