搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

App doesn't recognize my 2FA codes nor my recovery keys. I disabled them from my PC but it still asks for them

more options

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store.

I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed.

I disabled 2FA but it still asks for the code (still doesn't accept them).

Firefox on pc works fine.

I was using it without issue last night, casting screen on chromecast. This morning it wouldn't open, just opens and closes immediately so I uninstalled and reinstalled it through the Play Store. I'm trying to sign in but it doesn't recognize my authentication apps (Microsoft, then disabled it and tried Google) or the account recovery keys. So neither Microsoft or Google authenticator apps worked, and both sets of backup authentication codes failed. I disabled 2FA but it still asks for the code (still doesn't accept them). Firefox on pc works fine.
已附加屏幕截图

所有回复 (3)

more options

Hi

What version number of Firefox for Android do you have installed on your Android device?

more options

Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.

由jaime.escobar.pozo于修改

more options

Paul said

Hi What version number of Firefox for Android do you have installed on your Android device?


Hi 114.2.0

I just downloaded it again this morning so it should be the latest. In the play store it says it was last updated on june 19th.