Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Lost access to our store account and cannot update our Browser Extension anymore

  • 1 个回答
  • 0 人有此问题
  • 2 次查看
  • 最后回复者为 cor-el

more options

Hi there,

I am the product manager of a browser extension on your store

Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product.

I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product.

Please, would it be possible to get in touch with me and indicate the next steps recommended to us?


Best wishes,

Anthony

Hi there, I am the product manager of a browser extension on your store Our former CTO has lost access to the store a while ago (we no longer find the two-steps authentification device and we have lost the backup codes as well), which means that we can no longer update our browser extension because we can no longer login as the admins of that product. I know that you indicate in your documentation - see screenshot - that you cannot help if we no longer have the backup codes. But I prefer to contact you anyway because we are currently blocked and can no longer manage our own product. Please, would it be possible to get in touch with me and indicate the next steps recommended to us? Best wishes, Anthony
已附加屏幕截图

由anthony.b于修改

所有回复 (1)

more options

Try to ask at the Mozilla Discourse Add-ons forum. Latest Add-ons topics - Mozilla Discourse