搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

password

  • 1 个回答
  • 0 人有此问题
  • 1 次查看
  • 最后回复者为 Dropa

more options

HELP I've been without my email for 2 weeks. I have changed my password in firefox.com/settings/change password and it does not work when I sign in. It does not change the password that is in the "about log ins." and I can't change the password there nor the login page. It uses the old password when I login. I have received an email from firefox to my secondary acct. that the password has been changed ( I don't know if this is important). the email I am trying to access is sales@gclenterprises.com. The secondary account (cpagcl@gclenterprises.com) works fine!

HELP I've been without my email for 2 weeks. I have changed my password in firefox.com/settings/change password and it does not work when I sign in. It does not change the password that is in the "about log ins." and I can't change the password there nor the login page. It uses the old password when I login. I have received an email from firefox to my secondary acct. that the password has been changed ( I don't know if this is important). the email I am trying to access is sales@gclenterprises.com. The secondary account (cpagcl@gclenterprises.com) works fine!

所有回复 (1)

more options

Password reset only work with the Primary email account to verify and reset the password. If you no longer have access the the Primary email account in question you can't change the password. How do you mean you have to use old password? If the Primary email can't verify the change the password will not change.

https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys https://support.mozilla.org/en-US/questions/1302998