Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Total Cookie Protection has Broken the Bill Pay Page for My Online Banking

more options

I have followed all the advice I found online to try and resolve the issue with no success so far.

I have turned off Enhanced Tracking Protection for the bank's web site and have added their URLs to the Cookie And Site Data exception list.

I also contacted the bank's tech support for their web site, but they were unable to help.

This was not a problem until I updated to the Firefox version that debuted Total Cookie Protection.

I have followed all the advice I found online to try and resolve the issue with no success so far. I have turned off Enhanced Tracking Protection for the bank's web site and have added their URLs to the Cookie And Site Data exception list. I also contacted the bank's tech support for their web site, but they were unable to help. This was not a problem until I updated to the Firefox version that debuted Total Cookie Protection.
已附加屏幕截图

所有回复 (1)

more options

It sounds like the Enhanced Tracking Protection exception might not have extended to all the necessary sites. Can you spot any other sites in the address bar during the sign in process where you could also make an exception?

There are also suggestions in this article: Total Cookie Protection and website breakage FAQ

If you need to dial back cookie protection globally, you can use the "Custom" level of Tracking Protection and switch your cookie blocking back to the earlier behavior ("Cross site tracking cookies" which is limited to known tracking servers and various social media sites):