Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

cache size error

  • 8 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 claudia25

more options

Hi there,

I cleared my cache after it told me it had stored a gazillion GB in data - but the big number was still there after clearing the cache. Needless to say my harddrive isn't even as big as the GB number shown, so there must be a gremlin in there somewhere? Thought you'd want to know. I'm using the latest Firefox on Mac OS 10.15.7

Hi there, I cleared my cache after it told me it had stored a gazillion GB in data - but the big number was still there after clearing the cache. Needless to say my harddrive isn't even as big as the GB number shown, so there must be a gremlin in there somewhere? Thought you'd want to know. I'm using the latest Firefox on Mac OS 10.15.7

被采纳的解决方案

Thank you. I was able to follow the steps until I opened the folder, however, it was empty (there was no cache/cache2 folder or anything in the folder that opened). In the end, I decided to delete and re-install Firefox, and so far it looks like that did the trick. The cache size now shows as relatively normal.

定位到答案原位置 👍 0

所有回复 (8)

more options

screenshot here (it didn't want to upload on my original question)

more options

Location of the cache/cache2 folder; Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\ Mac: ~/Library/Caches/Firefox/Profiles/ Linux: ~/.cache/mozilla/firefox/

Close Firefox. Open your file browser to the above and remove the folder.

more options

Hi Fred,

Thank you for your response. I've tried locating this folder to remove it, but there is no "Firefox" folder under any of the Caches folders i could find...

more options

Type about:profiles<enter> in the address box. Look for the profile with this heading: This is the profile in use and it cannot be deleted. On the line: Local Directory go to the far right and press Open Folder.

Close Firefox. Wait for the browser to finish closing (slow count of 5-7) Delete the cache/cache2 folder.

more options

选择的解决方案

Thank you. I was able to follow the steps until I opened the folder, however, it was empty (there was no cache/cache2 folder or anything in the folder that opened). In the end, I decided to delete and re-install Firefox, and so far it looks like that did the trick. The cache size now shows as relatively normal.

more options

Sorry for the late reply. Been in Hospital.

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

more options

Note that the data shown as Cookies and Site Data is stored in the storage folder in the storage folder (indrexedDB) in the main profile folder and not in the browsing cache.

You can check for issues with Storage (indexedDB) if it happens again.

more options

Thanks for all your help. The re-install fix was only temporary, the issue re-occurred after using Firefox / re-opening tabs. However, the most recent Firefox update seems to have resolved it, as i don't see a huge cache listing anymore. Thanks again.