Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Can't sign in to Sync, loads infinitely

  • 2 个回答
  • 1 人有此问题
  • 11 次查看
  • 最后回复者为 user2542149

more options

I try to sign in to sync, then a button and some text flashes briefly before displaying a loading animation that doesn't end. The button says "Try again" and the text says something about "Firefox" and "connection".

Using Firefox for Android, version 68.8.0, downloaded the APK from https://wiki.mozilla.org/Mobile/Platforms/Android Android 7.1.2 (LineageOS 14.1)

I try to sign in to sync, then a button and some text flashes briefly before displaying a loading animation that doesn't end. The button says "Try again" and the text says something about "Firefox" and "connection". Using Firefox for Android, version 68.8.0, downloaded the APK from https://wiki.mozilla.org/Mobile/Platforms/Android Android 7.1.2 (LineageOS 14.1)

所有回复 (2)

more options

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronisation of the data that is on the local device storage.

more options

Seburo said

Hi I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox: In Firefox on your mobile device:
  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.
This will “force” a synchronisation of the data that is on the local device storage.

I am trying to connect my account on the mobile browser for the first time, so this does not work for me. Where "Firefox account" would be is replaced by "Sign in".

由user2542149于修改