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login keeps failing

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derek61
derek61
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I have changed my password for my sky email account and Thunderbird but when I as Thunderbird to get mail it keeps giving me (Login to server imap.tools.sky.com failed.) I have checked all settings and they match password is correct along with email address any Ideas ?

I have changed my password for my sky email account and Thunderbird but when I as Thunderbird to get mail it keeps giving me (Login to server imap.tools.sky.com failed.) I have checked all settings and they match password is correct along with email address any Ideas ?

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sfhowes
sfhowes
  • Top 10 Contributor
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There seem to be a few issues with Sky and TB:

https://support.mozilla.org/en-US/questions/1272037

When you changed your password, did you remove or edit the old one in Tools/Options/Security/Passwords/Saved Passwords?