Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

cannot install any addons

  • 1 个回答
  • 1 人有此问题
  • 6 次查看
  • 最后回复者为 mozfellow

berwhale
berwhale
more options

Firstly all of my addons were disabled. Then I uninstalled and reinstalled firefox. Now I cannot install any addons because it gives an error that it cannot connect to the internet when trying to install an addon. I had a look at the support:

"Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, the size of the cache must be at least 1 MB. Close the about:preferences page. Any changes you've made will automatically be saved."

But there is no "Cached Web Content" section in the Privacy & Security panel.

I am currently using chrome, and am disappointed that Firefox has malfunctioned so spectacularly.

Firstly all of my addons were disabled. Then I uninstalled and reinstalled firefox. Now I cannot install any addons because it gives an error that it cannot connect to the internet when trying to install an addon. I had a look at the support: "Click the menu button and choose Options. Select the Privacy & Security panel. In the Cached Web Content section, the size of the cache must be at least 1 MB. Close the about:preferences page. Any changes you've made will automatically be saved." But there is no "Cached Web Content" section in the Privacy & Security panel. I am currently using chrome, and am disappointed that Firefox has malfunctioned so spectacularly.

所有回复 (1)

mozfellow
mozfellow
more options

Try what Chris Ilias suggested on my post:

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  • Go to [=] > Options > Privacy & Security.
  • Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.