Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Instragram stories (videos) won't play

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 Pj

more options

The story videos won't play, but they do have sound. (The regular videos from the normal viewing of Instagram DO play.) I have version 66.0.3 (64-bit) of FF, Windows 7 Pro and Shockwave Flash 32.0 r0. I have updated Adobe Flash. In the FF Permissions settings, I added https://instagram.com as an exception in the "Block websites from automatically playing sound" permission, just in case, even though the story videos DO play sound already. I've cleared FF cache and restarted it. Other videos from Facebook and YouTube play normally in FF.

And yes, the Instagram story videos do play fine in Chrome. I was wondering if I'm missing something, a setting, etc., or is this just the way it is? Thanks!

The story videos won't play, but they do have sound. (The regular videos from the normal viewing of Instagram DO play.) I have version 66.0.3 (64-bit) of FF, Windows 7 Pro and Shockwave Flash 32.0 r0. I have updated Adobe Flash. In the FF Permissions settings, I added https://instagram.com as an exception in the "Block websites from automatically playing sound" permission, just in case, even though the story videos DO play sound already. I've cleared FF cache and restarted it. Other videos from Facebook and YouTube play normally in FF. And yes, the Instagram story videos do play fine in Chrome. I was wondering if I'm missing something, a setting, etc., or is this just the way it is? Thanks!

所有回复 (1)

more options

watermellon said

The story videos won't play, but they do have sound. (The regular videos from the normal viewing of Instagram DO play.) I have version 66.0.3 (64-bit) of FF, Windows 7 Pro and Shockwave Flash 32.0 r0.

I have updated Adobe Flash. In the FF Permissions settings, I added https://instagram.com as an exception in the "Block websites from automatically playing sound" permission, just in case, even though the story videos DO play sound already. I've cleared FF cache and restarted it. Other videos from Facebook and YouTube play normally in FF. And yes, the Instagram story videos do play fine in Chrome. I was wondering if I'm missing something, a setting, etc., or is this just the way it is? Thanks!

List all of your Active and Inactive Extension (Add-ons).

What is your Content Blocking setting?

What Anti-Virus and Anti-Malware programs do you have?

(Story videos are working for me.)

~Pj


Edit:

You can test FF with these setups:

Menu > Help > ReStart With Add-on Disabled.

If that didn't work, then:

Go to Options and Cookies and Site Data and click on Manage Permissions and in there enter:

InstaGram.com

and then again with:

https://InstaGram.com

...then Save it.

由Pj于修改