Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Setting up Master password. All completed. Can't scroll to complete OK.

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

more options

All instructions completed to set up a Master password. On last window I cannot scroll down to reach the OK box which will log in my Master password. What should I do?

All instructions completed to set up a Master password. On last window I cannot scroll down to reach the OK box which will log in my Master password. What should I do?

被采纳的解决方案

Check your zoom controls.

<Control> (Mac=<Command>) + (plus) enlarge - (minus) reduce 0 (zero) restore


If the above does not help; https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

定位到答案原位置 👍 0

所有回复 (2)

more options

Hi, I would suggest not using it myself as the encryption is not that great. If loose password, if Firefox borks and locks you out, passwords are gone.

I noticed you turned off Identity Safe was there a reason ? There are also several others that are very good and popular, the 1st two here : https://addons.mozilla.org/firefox/search/?platform=windows&q=Password+Manager

This saves doing extensive repairs on Firefox and is more secure. https://www.howtogeek.com/338209/you-should-turn-off-autofill-in-your-password-manager/

If want to proceed let us know.

more options

选择的解决方案

Check your zoom controls.

<Control> (Mac=<Command>) + (plus) enlarge - (minus) reduce 0 (zero) restore


If the above does not help; https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.