Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

No Audio after update to Quantum

  • 1 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 Shadow110

more options

Ever since I updated to Quantum, I keep having to use chrome. I have no audio in firefox now. Every other program works but not firefox. Videos play, but no audio. The videos are not muted, the tabs are not muted, the channel mixer is not muted, deactivating all plug ins/extensions (and restarting) have not helped. WTF

Windows 10 x64 via remote desktop connection.

Ever since I updated to Quantum, I keep having to use chrome. I have no audio in firefox now. Every other program works but not firefox. Videos play, but no audio. The videos are not muted, the tabs are not muted, the channel mixer is not muted, deactivating all plug ins/extensions (and restarting) have not helped. WTF Windows 10 x64 via remote desktop connection.

所有回复 (1)

more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.