error message . . .sender rejected AUP#O-1030
For years I've had my own business websites that have emails come and go through them. I have emails coming in redirected to my private and personal Time Warner account and when sending emails out I set them up as coming from the specific website. I prefer NOT to give out my private address unnecessarily. I get about 100+ spam a day that I just filter to junk and trash (thank you Mozilla for this capability). For the last year I've had emails coming in through a new business as it's growing. Recently I set it up within TB to send out emails just as the others work but I keep getting this email error message. I've attached a .jpg file showing the email as it's set to go out if that helps.
An error occurred while sending mail. The mail server responded: 5.1.0 <admin@vri.ihlpro.com> sender rejected AUP#O-1030. Please verify that your email address is correct in your Mail preferences and try again.
被采纳的解决方案
Matt,
I tried a different thread to be more concise. It's really the same problem.
You suggestion didn't help but I responded in the other thread where you'd given the same response - https://support.mozilla.org/en-US/questions/1192438 .
So, I'll close this thread.
Thank you. I hope we can get this cleared up.
定位到答案原位置 👍 0所有回复 (4)
I looked here that domain name reported by the SMTP server is not the one in the email address and could well be the cause of the SMTP server rejecting the email send.
Thank you for that help. I'm not sure if it's finished yet.
I went to the link and found a report showing 3 failures of note. I then went to my ISP and created two additional email addresses referenced - abuse and postmaster. Then I backed up a page and ran a test on the my email address sender and got a new report.
Email Test Results for admin@vri.ihlpro.com Getting MX record for vri.ihlpro.com (from local DNS server, may be cached)... Got it! Host Preference IP(s) Country mx01.1and1.com. 10 74.208.5.21 mx00.1and1.com. 10 74.208.5.3 Trying to connect to all mailservers:
mx01.1and1.com. - 74.208.5.21 [Successful connect: Got a good response [250 OK ] (took 0.522 seconds) mx00.1and1.com. - 74.208.5.3 [Successful connect: Got a good response [250 OK ] (took 0.574 seconds)
NOTE: This tool does NOT attempt to determine if an E-mail address exists!
I then went back to test a new email send. It gave me the same error message.
This is beyond my understanding. What do I do next? Should I contact my ISP for help?
I might be slow, but I have just reexamined everything and noticed that your mail is being rejected by Road Runner. Not your hosted mail server at all.
So I suggest you reset the identity you are using to use the servers provided by 1and1 to send your mail and bypass road runner completely. They are quite correct in refusing to send mail for a domain they do not control.
Go to the outgoing server (SMTP ) in account settings and add the SMTP server for 1and1, then correct the SMTP server in the identity. For settings to use see https://help.1and1.com/e-mail-and-office-c37589/1and1-mail-basic-c37590/using-the-product-c85088/e-mail-software-setup-credentials-a616889.html
选择的解决方案
Matt,
I tried a different thread to be more concise. It's really the same problem.
You suggestion didn't help but I responded in the other thread where you'd given the same response - https://support.mozilla.org/en-US/questions/1192438 .
So, I'll close this thread.
Thank you. I hope we can get this cleared up.