Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I have only ever had Mozilla Thunderbird as of the 14th I have lost everything on my email page! Can you tell me what happened.

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 user01229325

more options

On the 14th (2 days ago) I went on to read my emails and "EVERYTHING" was gone! All my folders, drafts, messages sent, no messages received "EVERYTHING"! Is there anything I can do to retrieve anything! I'm so upset that all my pictures, special letters, everything "Gone"! Does anyone know what happened? Thank you!

On the 14th (2 days ago) I went on to read my emails and "EVERYTHING" was gone! All my folders, drafts, messages sent, no messages received "EVERYTHING"! Is there anything I can do to retrieve anything! I'm so upset that all my pictures, special letters, everything "Gone"! Does anyone know what happened? Thank you!

所有回复 (1)

more options

Do you use CCleaner software? Their latest upgrade corrupted the Thunderbird profile.

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

Using email for permanent storage is a very bad plan. If you insist on doing it at least create backups. It is a computer. Anything can and will happen.

https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data