搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can not sync a new device

  • 6 个回答
  • 3 人有此问题
  • 2 次查看
  • 最后回复者为 Vlad Filippov

more options

From every devices the login firefox sync page is blank.

From every devices the login firefox sync page is blank.
已附加屏幕截图

被采纳的解决方案

所有回复 (6)

more options

Hello, We cannot reproduce this issue.

Could you please try the following:

1.

  • Open the DevTools Network Panel ( Tools -> WebDeveloper -> Network)
  • Focus on the Network panel and press ESCAPE to open the Console under it.
  • Refresh the `about:accounts` page
  • (See my attached screenshot)
  • Please let us know if you see errors reported

2. Other thing to try:

Are you able to open this file in your browser: https://accounts.cdn.mozilla.net/scripts/e820c61f.main.en.js

more options

Hi Vlad,

Thanks for your support

1 - I have an error. Pls, see image attached

2 - I can open the file


Best regards Vasco

more options

Vasco, Thanks for the response!

Could you please do things:

1. Press on 403 (RED request in the console and check what it says in "Response" tab, see my screenshot)

2.Press on "Consola" (Console, in dev tools) , refresh the page again and screenshot the error again please.

more options

选择的解决方案

Please see this post https://support.mozilla.org/en-US/questions/1159852#answer-967629 for a TEMPORARY WORKAROUND

more options

Yes, That solved the issue.

If you need the information on the "response" and "console" let me know

Thanks for your support


Best regards Vasco

more options

This should be now fixed.

Please let us know if you still have this issue