Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

I installed the latest version of FF 50.1.0, but it says an update is available for 49.2.0. I can't figure out how to how make FF forget about this old update.

  • 4 个回答
  • 3 人有此问题
  • 12 次查看
  • 最后回复者为 cor-el

more options

I have tried reinstalling FF several times and the updates go smoothly, but after a while FF tries to auto update to an older previous version. I can't seem to figure out how to get the auto updating functionality to forget about trying to get me to update to the older version.

I have tried reinstalling FF several times and the updates go smoothly, but after a while FF tries to auto update to an older previous version. I can't seem to figure out how to get the auto updating functionality to forget about trying to get me to update to the older version.

所有回复 (4)

more options

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox.

Mac: Open the "Applications" folder.
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Do Not remove the Profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

Then run the installer. If all goes well, remove the OLD folders when you are done.

由James于修改

more options

This does not solve my problem because i have already done a clean install several times. The "old" update keeps coming back even after a clean update.

more options

Hi

I think I know what this might be, but can you send through a screenshot of the update message you are getting?

If you can attach it as a response to this post, it would be really useful.

more options

Maybe disable the Application Update Service Helper 1.0 (aushelper@mozilla.org) extension that shows in the the System Details list next to the question.


Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.