Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

unable to get firefox to install on win 7 laptop

  • 2 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 janetannc

janetannc
janetannc
more options

I did a system restore then kept getting message XPCOM (I have laptop Win 7). The uninstalled present version and tried to reinstall but it keeps asking for administrator details. I put them in but nothing happens. I REALLY want Firefox back as I don't like Chrome and it has lost all my bookmarks! Please advise on how to reinstall or fix present version (I did another system restore and got uninstalled version back and it still gives XPCOM message). Janet

I did a system restore then kept getting message XPCOM (I have laptop Win 7). The uninstalled present version and tried to reinstall but it keeps asking for administrator details. I put them in but nothing happens. I REALLY want Firefox back as I don't like Chrome and it has lost all my bookmarks! Please advise on how to reinstall or fix present version (I did another system restore and got uninstalled version back and it still gives XPCOM message). Janet

所有回复 (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Janet, try downloading a full installer for Firefox 49.0.1, and when you run it, do NOT run it as an administrator:

The following page lists the installers; scroll down to your preferred language. For maximum plugin compatibility, choose the regular Windows 32-bit version (the 64-bit version doesn't allow Java, VLC, or most other plugins, just Flash and Silverlight).

https://www.mozilla.org/firefox/all/

janetannc
janetannc 提问者
more options

BRILLIANT!! Thanks SO much. I've got it back at last. I can now delete Chrome which I find difficult to use. I really appreciate your help -and so quick too. I'm one happy bunny here!