Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox crashes

  • 6 个回答
  • 6 人有此问题
  • 1 次查看
  • 最后回复者为 lizhenry

more options

Firefox crashes on startup. It starts to load the select profile, but then immediately crashes.

Firefox crashes on startup. It starts to load the select profile, but then immediately crashes.

所有回复 (6)

more options

This issue should be fixed in 48.0.2, many crashes like yours are due to Websense Endpoint. Do you have this software installed on your machine?

more options

I do have the Websense Endpoint on my machine, but this crashing issue just recently started, and 48.0.2 was automatically installed right before this started.

more options

Add on: I attempted to downgrade to 48.0.1 and it didn't resolve my issue.

more options

Mozilla has reopened the bug report about Websense crashing Firefox so the issue is probably not fully fixed with 48.0.2. :/

more options

Wensense has fixed the issue in version 8.2.5. Can you try to update Websense?

more options

There are some Websense versions before 8.1 which are causing startup crashes on Firefox 48 and 49. Websense is suggesting that affected users should update to the latest version of their software, or ask their IT admin to update across their organization. This document from Forcepoint outlines their supported versions for each browser: https://support.forcepoint.com/KBArticle?id=TRITON-AP-ENDPOINT-Browser-Certified-Product-Matrix