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DNS Solution Error

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I keep getting "DNS Solution Error" when I try to access certain webpages. The webpages work perfectly with Safari but not Mozilla. Is there any way to fix this?

I keep getting "DNS Solution Error" when I try to access certain webpages. The webpages work perfectly with Safari but not Mozilla. Is there any way to fix this?

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Hmm, in past threads, this could occur if the page contained even a single image that didn't load correctly. I think there are two things to check:

(1) Is this page generated by your internet service provider? (2) Is this page generated by an extension (malware)?

Look for a link on the page that says anything like "about this page", "why do I see this page", etc. It may be in small print toward the upper right or bottom of the page.

If you follow that link, if this is a "service" of your provider, there should be an opt-out option.

If there's no opt-out, usually it is caused by an extension. To check for that, open the Add-ons page. Either:

  • Cmd+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then check the list on the right. Bear in mind that all extensions are optional -- none come with Firefox. Disable anything that you do not remember installing or that does not have obvious value in your daily browsing. Remove anything suspicious.

Often a link will appear above at least one disabled/removed extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?